Support measures offered by the programme to beneficiaries may include:
- Video explainers and tutorials
On the website, this programme manual is available in an enhanced version including also video explainers and tutorials. These allow beneficiaries to quickly get familiar with the basics of project implementation. The video explainers and tutorials will regularly be extended and updated, please refer to the programme website for latest information.
The programme organises and records online training in webinars on specific topics that are relevant for implementing projects. They also provide an opportunity to directly ask questions to the MA/JS. The list of webinars will regularly be extended and updated, please refer to the programme website for latest information.
On the programme website, applicants are provided with answers to the most frequently asked questions (FAQs) regarding project implementation. FAQs are regularly extended and updated, please revisit them for latest information.
If beneficiaries cannot find an answer to their question in the FAQs, there is also the option to contact a permanent general helpdesk per e-mail. For questions related to the application system, there is the possibility to get in touch with the Jems helpdesk or consult the Jems user manual.
- Personal support by programme officers
Lead beneficiaries, and in exceptional cases also other beneficiaries, can reach out to programme officers (POs) in the JS. They offer support and guidance on all project implementation issues.
- National support
Beneficiaries can also reach out to national contact points (NCP) in all programme countries. NCPs offer national support regarding national implementation issues.
Please visit the programme website for regular updates and further details regarding all support measures.