Good practices – BAST – Burgenländisches Anruf-Sammeltaxi (Burgenland Call Shuttle)

Date: 29.08.2026
How can people living in sparsely populated rural areas access jobs and essential services when conventional public transport cannot provide an efficient connection? This is one of the challenges explored by GO4FAIR MOVE through the collection and analysis of good practices from across Europe. One particularly relevant example identified by the partnership is BAST – Burgenländisches Anruf-Sammeltaxi (Burgenland Call Shuttle), a demand-responsive transport service initiated by the Government of the Federal State of Burgenland in Austria and operated by Verkehrsbetriebe Burgenland GmbH (VBB).

 
BAST demonstrates how demand-responsive transport can complement conventional public transport in sparsely populated rural areas where regular bus services may not be economically efficient. Instead of relying exclusively on fixed routes and schedules, passengers can book their journeys according to demand. Importantly, the service is integrated into the wider regional public transport system, including interchange points and rail and bus connections, as well as the VOR fare system.

A major strength of the model is its coordinated regional approach. Rather than operating as an isolated local service, BAST follows a uniform organisational system across the federal state. Telephone and digital booking make the service accessible to different groups of passengers, while cooperation with local transport operators and taxi companies supports its implementation. Strong political commitment and substantial public funding are also important factors in keeping the service accessible in areas where passenger numbers are relatively low.

At the same time, the model illustrates some of the key challenges associated with demand-responsive rural transport. Operating costs can be high where demand is particularly low, while long-term sustainability depends on stable public financing. Effective booking management, route optimisation, sufficient vehicle availability and continuous promotion among residents are therefore essential. Maintaining consistent service quality across a large territory also requires strong coordination.

The BAST approach has considerable transfer potential for rural and peripheral territories where maintaining conventional bus routes is difficult. Several elements – such as telephone and online booking, cooperation with local carriers, integration with public transport timetables and a common passenger information system – can be replicated. However, financing arrangements, fare integration, service coverage and the regulatory framework for demand-responsive transport need to be adapted to local conditions.

For GO4FAIR MOVE, BAST provides a particularly relevant example of how flexible transport can improve access to jobs, education, healthcare and other essential services in rural areas while addressing the challenges of operating collective transport in low-density territories. Its experience can inspire the GO4FAIR MOVE pilot areas when considering demand-responsive services, integration with existing public transport, common booking systems and coordinated partnerships with local transport providers.