Surgical procedures involve complex coordination between patients, doctors, and hospital staff. In Hungary, the Health Labs4Value project has piloted a new digital system to streamline this process, developed in cooperation with TritonLife Group and CTRIA.
The patient management system covers the full surgical pathway — from the first consultation and cost estimate to scheduling, logistics, and post-operative feedback.
“Tasks that used to require multiple calls and manual follow-ups are now streamlined and transparent. The system supports collaboration across departments and improves patient confidence,” said Alexandra, case manager at TritonLife.
The pilot confirmed that co-creation with staff and patients helped shape a system that meets real needs. Still, challenges emerged: engaging patients in administrative system testing proved difficult, and hospital staff had limited time to trial new software. These barriers were addressed through targeted incentives for patients, reorganized staff workflows, and closer communication with developers.
The solution will now be rolled out across all TritonLife hospitals, marking an important step toward institutionalisation. Hungary also plans to establish a national Health Labs4Value platform to continue developing and testing innovations in collaboration with partners at home and abroad.
For more information:
TritonLife Magánkórházak Zrt.
Lehel u. 59. C ep., H-1135 Budapest, Hungary (HU)
Web: https://tritonlife.hu/