Expert: Iva Ivankovic- Head of Business Operations and Development @Treblle; ex-Uber’s Regional Community Operations Manager
Information: https://www.ivaivankovic.com/
Contact: https://www.linkedin.com/in/ivaivankovic/
Iva Ivankovic is a head of Business Operations with over a decade of leadership experience at startups and IPO companies like Uber. Impact-driven and people-oriented and a builder at heart. The expert in customer experience, operations and people management. Strategic, hands-on, always up for the challenge and a strong problem-solver.
Few of her career highlights have been: Building and managing support operations for 14 cities, some from the ground up, establishing guidelines, tools, performance, and staffing for all products, including the first-ever UberBoat. Expanding management scope from a single team in one country to leading a high-performing subregion with 3 hierarchical levels of employees. Optimizing funnel conversion by 30% by revamping the onboarding process and implementing tailor-made call center solutions for the best user experience. Resolving a $160k company blind spot by analyzing the root cause, proposing a solution, and managing stakeholders. First to launch 2 pilots of support products: video chat and proactive support channel. Later helped create the playbook to scale across EMEA.
Find out more about the SMERF webinars here: https://www.interreg-central.eu/news/smerf-webinars/ Register for the webinar here: https://docs.google.com/forms/d/1XbJ7OnyyT5Tw_RnEZ-s0m4V1ZgfOLcvjOBNYjAHM-mw/edit?pli=1