In order to support Advanced Manufacturers to become successful in their service business, a tool called ‘Service Performance Monitor’ is translated into the involved CE languages. This online tool identifies the internal leverages for improving the introduction, management and selling of services. Further, it provides recommendations for action and benchmarks. 

The involved Business Support Organisations (BSO) are trained into expert hubs regarding the usage of the monitor. Through this training, BSOs are able to support Advanced Manufacturers in their country in the usage of the monitor and in interpreting its results. They understand the main leverages for improving service performance of Advanced Manufacturers in their country. 

The Service Performance Monitor (O.T1.1) is implemented in the countries Slovenia, Slovakia, Hungary, Italy, and Czech Republic. At least 20 Advanced Manufacturers per country use the monitor, understand the main leverages for their internal service performance. In round tables, they get transregional expertise and good practices through BSOs and high education institutions. 

For each involved CE country, strategic action plans are developed. The strategic action plans are based upon the regional RIS3 strategies, transnational benchmarks and comparisons of good-practices of Advanced Manufacturers service activities in order to support policy makers in improving service capabilities and regional competitiveness. 

Check out the strategic action plans in the following section!

A prototype of the service export radar is being developed as an online tool. It supports the decision making of Advanced Manufacturers when they want to export their services. With the help of Artificial Intelligence, specific information will be collected automatically, and the user of the radar can use different use cases of interest.

• Use case #1: Search for similar companies
• Use case #2: Analyse service categories of companies
• Use case #3: Networking tableau

In order to make the Artificial Intelligence learn, it must be filled with data and examples within a so-called annotation process. Within this annotations, company websites were analysed and relevant information selected. 

More than 2,000 annotations have been finished with in total two annotation phases. 

An online platform is developed to facilitate access for AMs and stakeholders and to link stakeholders in the field of service performance and service export. The platform supports AMs and experts with advice, exchange opinions, linkages to good practices and bringing stakeholders together. Further, the tools developed in the project are provided on this platform. 

The platform is already published, the tools will be integrated step by step. 

Through this pilot action, the Service Export Radar will be implemented in Austria, Germany, Slovakia, Slovenia, Hungary, Italy and Czech Republic. At least 20 companies per country use the Radar and give feedback to its usage and its results.

Further, Advanced Manufacturers and other stakeholders get transregional expertise through round tables regarding service export. 

The pilot action for implementing the Service Export Radar has started right now! 

Within this pilot action, the Service Radar is being implemented in Hungary, Slovakia, Slovenia, Czech Republic, Italy, Germany and Austria. 

You are an Advanced Manufacturer operating in above mentioned countries and are interested in your service export opportunities? 

Gábor Berend (Univ. of Szeged) and Christian Stadlmann (FHOÖ) participated at the 34th AAAI-conference on Artificial Intelligence in New York/USA.