Engaging all stakeholder groups in the development of a smart energy region

Thematic field: Energy


The cities of Hartberg and Pinkafeld with their relevant stakeholders (municipal utilities, domestic housing companies etc.) have set up strategies for future-oriented and sustainable development of the cities. This process was set up before ongoing national Smart City projects and also before the URBAN INNO project has started. Therefore, the purpose of the URBAN INNO pilot is to renew the existing strategies with the help of the quadruple helix cluster approach as well as to link them to the ongoing developments in different projects and other ongoing trends.

The main overall goal in all activities (national projects, URBAN INNO project pilot, strategies of the cities) is to find solutions for sustainable, economic and ecologic, but also social production, distribution, storage and usage of energy. Due to the rising share of fluctuating renewable energy sources, the future electricity production is not able to guarantee a secure energy supply. Therefore, flexibilities on the demand side must be facilitated. Thus, short-term surplus electricity and thermal energy deficits, as well as variations over months in sources of renewable energy have to be compensated. In this context the main question is as follows: How the energy supply and energy utilization system of a city can be made more flexible so that the city can be used as big energy storage within the city and surrounding areas?

On the other hand, intervention in the energy system on the demand side means an intervention on the end-users and customers. It is necessary to carry out a sensitive and integrative approach, so that all actors of the cities energy system are satisfied with the solutions found. Otherwise the solutions won’t work properly. In addition, the proposed solutions are very near to the users and with big connection to user behaviour and opinions. It can be assumed, that a huge knowledge about the user`s need, the system and possible solutions is required through all involved stakeholders. This very important knowledge should be collected and explored through the quadruple helix approach.


Municipality of Hartberg and Pinkafeld

Public utility company of Hartberg

Herz Energietechnik

Pöll Immobilien KG

University of Applied Sciences Burgenland

Engineering and service offices (e.g. TBH Ingenieur GmbH, Ökoplan Energiedienstleistungen GmbH, ECOsmart GmbH, CAP Engineering GmbH, Prozess Optimal Holzer GmbH, Reiterer & Scherling GmbH etc.).



  • Citizens, NGO and Citizen Associations
  • Public Administrators and civil workers interested to improve the engagement of the citizen in the development of a smart energy region
  •  Local companies, education and research facilities interested in smart energy projects


M1      Pilot Design ready (03/2017)

M2      Pilot tools set up (01/2018)

M3      Starting of Events (01/2018)

M4      Participation Tools set up (01/2018)

M5      Pilot Evaluation done (01/2019)

M6      Finalization of cross-pilot experiences (05/2019)